The Installed Product and Service project will be initiated to identify and prioritize W.P. Carey School of Business, Fulton School of Engineering, and the Univesity Technology Office security, setup, configuration, and user interface requirements related to Installed Product and Service, and Product CRM (Product Definition) functionality. Required security, setup, configuration, and modification requirements will be documented and submitted for approval. Approved security, setup, configuration, and modification requirements will follow the CRM Support team design, development, testing, and implementation process. Business processes and training related to the implementation of Installed Product and Service, and Product Definition functionality will be identified, documented, and delivered.
