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System Health - Network Availability Graphs - Phase II


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Summary: 

Develop and implement a mechanism for measuring and reporting network availability on a rolling basis over the last 6 months. Availability graphs will be accessible via a link on the System Health website, the Health Center website, and/or the Dashboards website. Phase two will provide drill down capability to specific network components, and improved loss/latency analytics which better correlate loss/latency to customer experience. It will also provide access to view historic availability.
Resource requirement: 

  • 1 - SysHealth Consultant (Care)
  • 1 - Data Collection and Analytics (Ops)
  • 1- KPI Development(Dev/CORDA)
Start Date: 
October 5, 2009
Current Milestone: 
11/20/2009 - Add links for individual buildings.
Stage: 
On track
People
Sponsor/Champion: 
Adrian Sannier, Vice President and University Technology Officer
Project Manager: 
Mike Brown
Contact for more information: 
Dave.McKee@asu.edu
Associate VP University Technology: 
Bob Nelson
University Technology Director: 
Dave McKee
More Info
Source: 
Internal
Department: 
UTO
Priority: 
none
Scope: 

Availability of additional critical ASU network components:

  • UTO Data Center network primary links.
  • Individual Building primary links.
  • Voice System primary links.
  • Rolling 6 month Availability Graphs selectable per-link.
  • Work process and programatic method to account for and remove scheduled maintenance periods from availability values.
  • Revison of network loss/latency analytics to better correlate graphs with customer experience.

Not In Scope During this Phase:

  • Vital Systems.  If approved will be provided in a later phase and may require purchase of specialized monitoring software.
  • Firewall, DataCenter subnet, and individual Server links.  If approved will be provided in a later phase and may require purchase of specialized monitoring software.
  • Correlation analysis of redundant network and system links.   If approved will be provided in a later phase and may require purchase of specialized monitoring software.
  • Vital Services with multiple Server dependencies.   If approved will be provided in a later phase and may require purchase of specialized monitoring software.
All Milestones and Schedule: 

Phase II:

  • Improve network loss/latency analytics to correlate with customer experience using the ASU network. -   11/05/09
  • Add links for individual buildings.  -    11/05/09
  • Develop mechanism to account for scheduled maintenance and reflect appropriately in availability percentages.
  • Add links for UTO DataCenters.
  • Add links for Voice Systems.
  • Provide link from System Health website,  from Health Center website, and/or link from Dashboards websitet to Network Availability gadget with drill downs to rolling availability graphs.
Deliverables: 
  • Provide a mechanism for measuring and reporting  network
    availability on a rolling basis over the last 6 months via a link on
    the System Health website,  on the Help Center website, and/or the Dashboards website.
  • Graphs will depict an average availability over the previous 6 month period.
  • Phase two will show network availability at an aggregate level.
  • Drill downs will be available by campus and building.
Risk & Threats: 
  • System Health Website ability to provide link to Network Availabity gadget/dashboards.
  • Resource availabilty of Operations programmers to code  network data collection, analytics, and information transfer to CORDA  group.
  • Resource availability within Operations of polling Servers.
  • Differentiation of purpose of Network Availability to provide useful information to customers vs. SLA metrics for Network Communications Managed Services
Dependencies: 
System Health
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