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System Health


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Summary: 

8/11/2009 Update: First round of changes were migrated to production. The schedule for the second round needs to be determined.

Redesign and add functionality to the System Health website, add integration with Change Management.

Start Date: 
October 15, 2007
Go Live: 
August 7, 2009
End Date: 
August 31, 2009
Current Milestone: 
10/30/2009 - 2nd iteration of items in QA
Project Plan: 
Project plan
Stage: 
On track
People
Sponsor/Champion: 
Adrian Sannier, Vice President and University Technology Officer
Lead Customer: 
Sarah Hughes
Project Manager: 
Leema Lallmamode
Contact for more information: 
mary.covington@asu.edu
Associate VP University Technology: 
Sarah Hughes
University Technology Director: 
Mary Covington
More Info
Source: 
Internal
Department: 
UTO
Priority: 
Lower
Scope: 

v1.0

  • Visual changes to the techbase site.
  • Create user friendly mechanism to allow the help desk to change the status of the System Health.
  • Create user friendly mechanism to allow UTO staff to report Oxygen System response times
  • Write reference material
    • How does the end user report an issue with an ASU system?
    • How does a technical representitive report an issue with a system they support?
    • How does a help desk representitive enter information on to System Health?
    • What is an Oxygen System?
    • What is an RSS feed?
  • Change System Status calendar to remove any unused data.

v1.5 (CANCELED Sep '08)

  • Additional Stying and Features
    • Current Outage Title
    • Remove "Read More" from Short messages
    • List 10 most recent outages
    • Remove "technical" RSS category
    • Remove duplicate RSS icons
    • Remove wireless PDF's and create more links to Caliper data
  • Bugs and Fixes
    • Fix help desk call times (:00 is cut off)
    • Fixes to the Response Time administrative interface (separate Response Times from test results links)
    • Fix Help Desk call statistics (separate call statistics from static links)
    • Permissions tuning to publish to the front page on specific permission sets

v2.0

  1. Provide (unified?) Calendar view of System Status and Change Management.
  2. Import/Feed Change Management content to replace "System Notifications" blog.
  3. Export System Status to CSV (View needed for generating and reporting metrics).
  4. Replace "ASU Help Desk 24/7" section with new Help badge. - Complete
  5. NEW: System Status Twitter feed.
  6. Link ASU Open Issues dashboard KPI to ASU Support Dashboard. - Complete
  7. Review all block and section titles.
  8. Separate links under "System Stats" from Help Desk call stats block. - Complete
  9. Remove unused RSS categories (e.g. "technical", "public", & separate feeds for different message levels).
  10. Current Outage Title (Title of System Status message looks like a site title & all messages go out with ASU System Health as their title).
  11. Remove "Read More" from Short messages.
  12. Remove "duplicate" RSS icons. - Complete
  13. Fix help desk call times (:00 is cut off).
All Milestones and Schedule: 

8/4/2009 - iteration 2.1 items are in QA - Complete
8/7/2009 - iteration 2.1 items are in PRD - Complete
8/21/2009 - schedule for iteration 2.2 complete

Risk & Threats: 

Some of the items on the list are dependent on the change management blog being enhanced as well.

Links
System Health
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