Redistribution Performance Issues

Quick View

Summary:

Need to research performance issues with the Redistribution process of accounting information.

Start Date:

January 14, 2009

Go Live:

February 27, 2009

End Date:

March 31, 2009

Current Milestone:

3/5/2009 - Fix in production

Stage:

Complete - In operation and supported by UTO.

People

Sponsor/Champion:

Morgan Olsen, Executive Vice President and Chief Financial Officer

Lead Customer:

Matthew F. McElrath, Associate Vice Pres Human Resources

Project Manager:

Clara Adams

Contact for more information:

clara.adams@asu.edu

Associate VP University Technology:

Max Davis-Johnson

University Technology Director:

Tina Thorstenson

More Info

Source:

Executive

Priority:

High

Scope:

Need to research, identify and implement a resolution for slow performance issues of the redistribution process for payroll/accounting activity. There are several cases involved within one case CRM Case #328303

They include:

CRM Case #343816 - Timing Out
CRM Case #343809 - 10 minutes to save screen
CRM Case #339753 - Running slow
CRM Case #337649 - Unable to process
CRM Case #304389 - Multiple Ben Records
CRM Case #345501 - Not Success Posted
CRM Case #339354 - ASUCA008 Report
CRM Case #337876 - Employee not encumbered
CRM Case #337746 - CA019 divided by zero error
CRM Case #307316 - Report ASUCA017

All Milestones and Schedule:

Define Scope
Research - gather data from employees as to date/time/count of transactions to find a trend
Identify resolutions - contact CMS to process PerfMon (Performance Monitor) to trace transactions
- Various dates of comprehensive testing with CMS tracing
Implement