Summary:
Develop a method to document the OHR flow of jobs and queries that are processed during the two-week pay period, quarterly, fiscal year end and as needed. The ‘process flow document’ will be a detailed, written documentation of processes, queries and procedures for the payroll, benefit, talent acquisition, financial services and human resources modules. Each step of the process will be properly documented and available to each HR module. The list will include process names, navigation, job names, run control instructions, job dependencies, days to run the process, and on-call procedures. Also included are on-call instructions for each process should specific problems arise (i.e. rerun, send email, or call supervisor, etc.).
The Support Team will initiate the original list and will meet with functional users and production support to review the biweekly document to add, revise or delete processes.
The documentation will be used as a communication tool in coordinating process changes with Operations. In addition, the document will be used as a testing tool during updates and fixes.
The consequences of not having written documentation causes lost work, frustration and inconsistencies in addition of having disastrous consequences.
