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Help Center Version 2


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Summary: 

Several ASU organizations have expressed interest in sharing content on the Help Center when automated federation is possible. The ability to assign multiple categories to articles will increase the "hits" on those articles - increasing use and readership.   

The goal of this project is to enhance the functionality of the Help Center so that:

  • Use of the Help Center will increase across the ASU community.
  • Other ASU organizations will see the value in publishing information to the Help Center.
  • More ASU organizations will partner with the Help Center to publish their articles.

 

Start Date: 
October 21, 2008
Go Live: 
April 24, 2009
End Date: 
June 1, 2009
Current Milestone: 
7/22/2009 - Project is closed out.
Project Plan: 
Project Plan
Stage: 
Complete - In operation and supported by UTO.
People
Sponsor/Champion: 
Adrian Sannier, Vice President and University Technology Officer
Lead Customer: 
Associate VP University Technolgy - Sarah Hughes
Project Manager: 
Leema Lallmamode
Contact for more information: 
Martha.Steinacker@asu.edu
Associate VP University Technology: 
Sarah Hughes
University Technology Director: 
Sandra Johnson
More Info
Source: 
Internal
Priority: 
Needs Prioritization
Scope: 

 Technical aspects of the project include:

  • Upgrading the current Help Center modules to version 5.
  • Investigating upgrading to Drupal 6.
  • Upgrading to Drupal version 6 (dependent on recommendation from #2.) 
  • Enable RSS feeds into the Help Center using the "SimpleFeed" Drupal Module.
  • Coordinating with other ASU organizations so that RSS feeds are tagged appropriately - increasing "hits" from searches.
  • Adding multi-media capability.
  • Including a link to the Help Center in the ASU Web Template header and footer as well as the Logon page.  (Dependent on approval by the ASU Web Advisory Board.) 
  • Automatically displaying recommended articles and "Top Ten" articles on the Help Center home page.
  • Revising the site feedback method.
  • Polishing search and advanced search features. 
  • Developing a "Five Star" review capability for articles.
  • Determining and implementing a solution for categorizing incoming feeds for better usability.
  • Testing the "Run Cron" process to determine if it can be done more frequently so that articles are published sooner.
  • Improving the content editor. (Switching from the "tiny mce" module to the "FCK" module)

 On-going efforts of the Help Center staff:

  • Coordinating with other ASU organizations so that RSS feeds are tagged appropriately - increasing "hits" from searches.
  • Improving the article filtering system (by adding more categories) - so site administrators can find articles more efficiently.
  • Working with other ASU organizations to integrate their help needs with this site.

New Requirement per Adrian Sannier (02/24/09):

  • Inter-activity on Help Center
Mockups: 
Mockups
All Milestones and Schedule: 

See Project Plan link for milestones and schedule.

Deliverables: 
  • The Help Center will be able to federate content via RSS feeds to and from other ASU organizations.
  • Help Center articles can be matched to multiple articles at the same time. 
  • Certain articles can be designated to display only to those that login and have a specific role.
  • The Help Center editor will have the ability to sort articles on multiple column headings.
  • The "Run Cron" process will run once each 24 hour period.  The Help Center editor will retain the ability to run it manually as needed.
Links
Help Center Version 2
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