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Blackboard (LMS) – Upgrade to Service Pack 5


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Summary: 

Blackboard has recommended that we upgrade to Service Pack 5 to resolve issues experienced by instructors and students.
These include:
• Firefox 3 – “Enter a valid file” error
• Moderated Discussion Board – Error when publishing a moderated post.
• Last name of “Null” – will no longer be a problem.
The Service Pack also provides enhancements and places ASU in an improved position for product support. Upon completion of this upgrade our Blackboard system will be at 8.0.442.0. This upgrade will require an outage scheduled during the break between spring and summer terms to avoid conflicts with instruction. We are currently at Service Pack 3. Service pack 5 includes Service Pack 4.

Start Date: 
April 15, 2009
Go Live: 
May 23, 2009
End Date: 
May 30, 2009
Current Milestone: 
May 21, 2009 - Service Pack 5 upgrade successful
Project Plan: 
Blackboard LMS Service Pack 5 Implementation Plan
Stage: 
Recently Released - Completed in last 3 months.
People
Sponsor/Champion: 
Adrian Sannier, Vice President and University Technology Officer
Project Manager: 
Larry Price
Contact for more information: 
Larry.Price@asu.edu
Associate VP University Technology: 
Bob Nelson
University Technology Director: 
Katherine Ranes
More Info
Source: 
Internal
Priority: 
Needs Prioritization
Scope: 

• Open Systems – Upgrade development Blackboard to Service Pack 5.
• Application Support and CARE – Test development Blackboard.
• Oracle DBA’s - Upgrade the production Blackboard Oracle Critical patch.
• Open Systems – Upgrade production Blackboard to Service Pack 5.
• Application Support and CARE – Test production Blackboard.
• Revise documentation and update training to reflect resolved issues.

Deliverables: 

Resolve CRM 384120
Resolve CRM 330889
Resolve CRM 385444
Resolve CRM 377671

Links
Change Management request
AttachmentSize
Bb8_SP4_Resolved_Issues.pdf279.23 KB
Bb8_SP5_Resolved_Issues.pdf98.44 KB
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