ASU Web Developer Support System


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Summary: 

UTO offers a collection of tools to university developers to help them create web sites and applications that are properly branded, well functioning and relevant to the ASU web as a whole. However, although we're now concentrating on a more select group of tools, we still don't have the resources necessary to fully support them. In addition, as more and more departments and colleges redesign their sites, the number of "new" developers with little knowledge of web design and development continues to grow. Often, those people turn to UTO for support and training.

We could make better use of our limited resources by developing self-sustaining support systems (listed below)

Start Date: 
August 18, 2008
Stage: 
On hold
People
Sponsor/Champion: 
Adrian Sannier, Vice President and University Technology Officer
Project Manager: 
Kelli Thornton
Associate VP University Technology: 
Max Davis-Johnson
More Info
Source: 
Internal
Priority: 
Lower
Scope: 

1. Web Community Redesign
Estimated resources needed: 20-30 hours development time

The redesign will concentrate on enhancing and highlighting the forums to encourage user participation and peer-to-peer support. In additon, out-dated articles and all other features would be removed. Fostering peer support in the forums will help decrease requests for staff support.

2. Training Videos
Estimated resources needed: 40 hours

Creating brief training videos on a variety of web development tasks will supply site administrators and developers with instant access to web-based training and information. In addition, many free video tutorials are available on the web and can be gathered and organized in a central location. With such a collection of videos, staff will receive fewer support requests, and the requests they do get will be easier to answer when they can direct customers to a training video.

3. Peer-led training courses
Estimated resources needed: 80 hours

Developing a set of courses for those topics that demand classroom-like instruction, as well as a plan to deliver them to larger audiences, will more effectively train larger groups of participants on a scheduled basis. When participants become better trained, they require less support from UTO and are able to support other new developers, in turn.

4. 3-day training workshop with Lullabot
Estimated resources needed: $18,000 (recoverable)

Lullabot has proposed $18,000 for a 3-day Drupal workshop for up to 25 people. This cost would be covered by a participant fee. We are in the process of gauging the development community's interest, and will renegotiate the fee and number of attendees with Lullabot when we have a firmer estimate of the partcipants we can expect.

5. Patterns Library
Estimated resources needed: 80 hours

Web development patterns libraries, such as the Yahoo User Interface Library, are immensely important for encouraging consistent design and coding. Creating an ASU pattern library will help to set a standard, as well as provide easy-to-use, tested "plug-n-play" elements and features for developers and designers.

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