The goal of the initial assessment is to establish how the current environment is set up and what resources it is using. 

The initial assessment of the current SoD environment will encompass:

• Networking
• Storage
• VMware infrastructure
• Operations infrastructure (power, etc.)

One additional piece of information will need to be established before moving to the next phase (Ideal Configuration) – That is projected demand / usage.

This assessment will only deal with those components actually touching the current SoD environment, some areas (most notably networking) may choose to have a larger assessment scope.

The University has more than 200 contracts that are technology related. Many of these agreements are managed and administered by UTO. Currenty there is a huge dependence on individuals within the department to renew, negotiate and track contracts from one year to the next as there is no central tracking system.

This project would create/enhance the database system that has been started and provide a mechanism to issue reports to administration about expiration, budget requirements, history, images of contract (electronic file for universal access), etc. This tool would help in budget planning, planning for system admin resources, and version upgrades.

Additional benefits:
• assuring no contract lapses
• identifying overlapping agreements to negotiate better deals
• tracking MOU’s, ISA’s, etc. for cost recovery and achieving service levels

Need to amend the date rules in Ben Admin for specific event classes.
When an employee has a specific action running through Ben Admin (become benefits eligible, is a new hire, sustains a job related action/reason, or a qualified life event) and enrollment is completed, his/her benefits coverage should begin the first of the pay period following their enrollment date. The system will need to be programmed to take the event as the coverage elect date yet still make sure it is within 31days of HIRE or QLE.

Need to develop a self-service page for distributing Notice of Appointments to ASU faculty, academic professionals and service professionals. NOAs are a legislative requirement and act as the contract between the university and the employee. Previous to PeopleSoft, Prd Support produced the letters in hard copy formats for distribution by the departments/colleges. With PeopleSoft, HRIS ran a query and created a mail merge template to use. Both processes were time consuming and produced a lot of paperwork.  The Provost Office, HRIS and PRD Support would like to have a paperless way to create and track the NOA approvals.

This project will enable the enhanced functionality of Employee Self Service and Manager Self Service. By improving the Business Processes, the downstream effect will be a more streamlined way of dealing with a transactional based environment.

1. Install PeopleTools Version 8.49 to IDP/STG Environments
2. Verify and compare IDP Environments
3. Install PeopleTools Version 8.49 to TST Environments
4. Verify TST Environments
5. Apply PeopleTools Version 8.49 to PRD Environments
6. Verify PRD Environments
7. Refresh DEV, STG Environments.

1. Web Community Redesign
Estimated resources needed: 20-30 hours development time

The redesign will concentrate on enhancing and highlighting the forums to encourage user participation and peer-to-peer support. In additon, out-dated articles and all other features would be removed. Fostering peer support in the forums will help decrease requests for staff support.

2. Training Videos
Estimated resources needed: 40 hours

Creating brief training videos on a variety of web development tasks will supply site administrators and developers with instant access to web-based training and information. In addition, many free video tutorials are available on the web and can be gathered and organized in a central location. With such a collection of videos, staff will receive fewer support requests, and the requests they do get will be easier to answer when they can direct customers to a training video.

3. Peer-led training courses
Estimated resources needed: 80 hours

Developing a set of courses for those topics that demand classroom-like instruction, as well as a plan to deliver them to larger audiences, will more effectively train larger groups of participants on a scheduled basis. When participants become better trained, they require less support from UTO and are able to support other new developers, in turn.

4. 3-day training workshop with Lullabot
Estimated resources needed: $18,000 (recoverable)

Lullabot has proposed $18,000 for a 3-day Drupal workshop for up to 25 people. This cost would be covered by a participant fee. We are in the process of gauging the development community's interest, and will renegotiate the fee and number of attendees with Lullabot when we have a firmer estimate of the partcipants we can expect.

5. Patterns Library
Estimated resources needed: 80 hours

Web development patterns libraries, such as the Yahoo User Interface Library, are immensely important for encouraging consistent design and coding. Creating an ASU pattern library will help to set a standard, as well as provide easy-to-use, tested "plug-n-play" elements and features for developers and designers.

• Integrate AVP/SLA into CRM dashboard
  
• Add reporting rollup structure by provider group in CRM
  
• Dashboard summary and reports format enhancements
  
• Add new search/filtering criteria
  
• Standardize filters for all pages
  

• Remove Service Request modification and implement configuration requirements.
  
• The team will follow CRM development team design, development, testing, and implementation processes.
  
• Review, redefine, and document business processes to create Service Order from a CRM Support Case.
  
• Training
  
• Communication
  

This project will enable the enhanced functionality of Employee Self Service and Manager Self Service. By improving the Business Processes, the downstream effect will be a more streamlined way of dealing with a transactional based environment.